Handling Email Complaints

Today’s consumers value excellent customer service. That’s why it’s essential to have a plan for effectively handling email customer complaints. In this course, you’ll explore a step-by-step process for managing email complaints. You’ll also discover guidelines for developing your response and methods for presenting solutions via email. After this course, you’ll have strategies to resolve customer issues and meet their needs head-on.

This course is part of the Handling Complaints Pocketbook series, a series that provides tips and strategies for managing customer complaints.