Handling Critical Conversations

The way that you go about ‘Handling Critical Conversations’ is vital to the progress that you make at work, which is why this micro-learning course is here to help. Using this course, you will adopt the correct way to approach conversations that might be critical or high stress, and the steps that you need to take to interpret a situation, before diving right in. From there, this pill will teach you how to ensure that the conversation will have a constructive outcome, that you can follow through, to ensure the success of a cooperatively built resolution to an issue.