Handling Angry and Hostile Customers

This Handling Angry and Hostile Customers online training course is designed for employees in a customer service role. Learning how to deal with angry customers is an important step for anyone working in a customer service role. Even organizations with excellent products or services are bound to have occasional run-ins with angry and hostile customers. A customer’s frustrations may not be directed at you, but it is up to you to defuse the situation and avoid losing their business. Learn to interact successfully with angry and hostile customers: defuse their anger; listen to their concerns and work with them to find win-win solutions.