Handling a Crisis

In this topic, we will discuss how to handle a crisis and the essential crisis plan elements and strategies for crisis management.
Respond to crisis by smiling, calmly asking fact-seeking questions and making sure there really is a problem. If so, then embrace it as a challenge to overcome and bring in the right people to start solving it in a way that keeps the vision intact. That is what leaders do.
The first rule of crisis management is to communicate. Early hours are critical and they set the tone for the duration of the crisis. Be as open as possible; tell what you know and when you became aware of it; explain who is involved and what has been done to fix the situation.