GROW and BOOST Performance With Coaching

Twenty-first-century management goes beyond telling your employees what to do. Today’s top managers coach their employees, guiding them as they learn what works for them. In this course, you’ll consider the coach’s role and the potential of the coaching manager-employee relationship. First, you’ll examine how to listen to your employee’s thoughts, feelings, and intentions. You’ll also use the GROW method to craft the right questions to help your employee come up with ideas and explore choices. Finally, you’ll recognize the role of rapport as you give constructive feedback with the BOOST strategy. By the end of this course, you’ll be ready with tools to draw insights, innovation, and top performance from those you coach.

This course is part of the Performance Management Pocketbook series, a series that provides a pocketful of tips, tools, and techniques that will enable individuals, teams, and organizations to excel.