Great Customer Service Via Email

In a world where emails have become the everyday gateway to communication, businesses have an incredible opportunity to enhance their customer service through quick and efficient digital exchanges. Leverage the powerful medium of email to deliver exceptional customer service. In this course, you’ll explore key communication concepts for building a solid foundation for customer service. You’ll also apply the basics of communication to writing effective customer emails. Finally, you’ll discover techniques for organizing email messages to maximize customer service. After this course, you’ll be ready to elevate your customer service, turning email interactions into experiences that resonate for your customers, forging lasting connections.

This course is part of the Customer Service Pocketbook series, a series that provides tools and techniques for ensuring the customer comes first.