Got a wicked problem? First, tell me how you make toast | Tom Wujec | TED Talk

“Got a wicked problem? First, tell me how you make toast” is how Tom Wujec approaches leadership and teams who want to solve their biggest, most complicated problems at work. In this TED Talk, Wujec explains that when teams draw the way they make toast, they explore their design thinking and reveal unexpected truths in the problem solving process. The surprisingly insightful results prove that even a simple act can be illustrated in endless ways and amounts of detail. Learn how to run this process improvement exercise yourself.