Gauging Your Emotional Culture

Research shows that when your people are feeling positive at work, their performance and customer service improve significantly. But as a leader or manager, how can you find out what the emotional culture of your workplace is really like? In this course, you’ll learn about ‚Äúemotional culture” - what it is, and how it impacts your team’s success. You’ll then explore four strategies to help you better understand the emotional culture of your workplace. After this course, you’ll get why emotional climate matters - and how you can gauge the mood and dynamics of any situation.