Front of the House: 02. Greeting and Seating Guests

Make sure your guests receive a good impression as soon as they walk in the door with this elearning course, Greeting and Seating Guests. In this course we will discuss the importance of the restaurant host as the first person the guest encounters. We’ll look at the process of entering a restaurant, including customer expectations and how a short friendly greeting and a smile should be your first action. We will then talk about the delivery of menus, specials, and providing additional information guests may need. Finally, we will touch on some strategies for handling delays, unexpected requests and disgruntled customers.

Part of our Front of the House series, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension.