Fighting for Your Team

If you need to go to bat for your team, it’s good to be prepared with the strategies outlined in this elearning course, Fighting for Your Team. In this course we will look at instances when you may need to stand up for your team, and discuss how this may affect them. We will also discuss taking on the responsibility of the difficult customer, which inspires your team and gives them confidence that you have their back.

The Fighting for Your Team course includes a video lesson, downloadable student resources and a short online quiz to check your knowledge of the material.