Employee Accountability

Having accountable employees also helps increase morale and customer satisfaction.
Employees who are accountable, loyal and engaged in the company’s overall success can help increase morale. With a positive atmosphere, employees will feel like they have more ownership over their jobs; hence customer satisfaction will improve as well.
This is what makes having an environment that breeds accountability so important to businesses and organizations across all industries (not just small businesses).
Employees who are more satisfied with their work environment will have higher morale, which leads to better customer satisfaction.