Empathy in Leadership: The Human Component of Decision-Making

Do numbers tell the whole story, or is there more to decision-making? In this course, Chris Young, Executive VP and General Manager of the Texas Rangers, describes a key moment where manager Bruce Bochy chose to go against common analytics to show belief in a player. You’ll learn how incorporating empathy and human insight can lead to better decisions, and you’ll reflect on how your team can balance data with the human side of performance. After this course, you’ll be more prepared to make decisions that consider both analytics and the people behind them.