Empathy in Leadership: Leading Effectively in the Digital Age

Find out why empathy is essential when it comes to leadership with Thirty Minute Mentors: Former Skype CEO Tony Bates. As the former CEO of Skype, Bates has served in leadership roles at several of America’s best-known technology companies and is currently the CEO of Genesys, a multibillion-dollar customer experience software business.

In this course, Adam Mendler interviews Bates so listeners will gain new insight into leadership and what it means to be a leader. The two discuss the key characteristics for good leadership, the power of empathy, the importance of customer centricity and forward thinking, as well as lessons from the former CEOs of Microsoft, Cisco, and eBay.