Elite Performance for Managers (Being a Better Manager): 03. Communication and Feedback

In this session, we delve into the vital skills of communication and feedback from a managerial perspective. Participants will learn how to foster effective two-way exchanges with team members, embracing active listening to strengthen understanding and trust. We’ll explore techniques for providing timely, constructive feedback in private settings to respect and promote growth among team members. The session highlights the benefits of reducing ambiguity, aligning team roles with individual talents, and ensuring that every member grasps the objectives clearly for enhanced efficiency. Learners will also be introduced to the SBI (Situation-Behavior-Impact) feedback model, guiding managers on how to provide clear, contextual, and behavior-focused feedback for maximum positive impact. This session equips managers with the necessary tools to improve communication channels, boost team morale, and increase productivity within their organizations.