Effective Communication Skills: Protecting the Self in Face-to-Face Talk

Every conversation has the potential to either enhance your sense of self-worth or undermine it. Explore the techniques we all use to protect ourselves, with particular focus on the psychological defenses identified by Freud and the conversational model of Parent, Adult, and Child voices set forth by Eric Berne. This lecture, presented by Dalton Kehoe, is from the Effective Communication Skills series. Effective Communication Skills is your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness—especially by overcoming the psychological and biological hard-wiring that often gets in the way of success. These 24 mind-opening lectures by Professor Dalton Kehoe, packed with the tools and strategies you need, are a powerful exploration of what’s really going on in any conversation you take part in.