Effective Communication Skills: Focus on the Other – The Heart of Dialogue

What kinds of questions get people to talk openly? Learn how to ask these questions, and also gain listening and response techniques to keep them talking by showing your understanding of what they are trying to communicate. This lecture, presented by Dalton Kehoe, is from the Effective Communication Skills series. Effective Communication Skills is your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness—especially by overcoming the psychological and biological hard-wiring that often gets in the way of success. These 24 mind-opening lectures by Professor Dalton Kehoe, packed with the tools and strategies you need, are a powerful exploration of what’s really going on in any conversation you take part in.