Effective Communication Skills: Differences, Disagreement, and Control Talk

Understand what happens when “control talk”-the mode we use to influence or persuade-powers the conversation. Learn the difference between the light control that may well be useful in certain situations and the heavy control, driven by intense negative emotions, that rarely contributes to a positive outcome. This lecture, presented by Dalton Kehoe, is from the Effective Communication Skills series. Effective Communication Skills is your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness—especially by overcoming the psychological and biological hard-wiring that often gets in the way of success. These 24 mind-opening lectures by Professor Dalton Kehoe, packed with the tools and strategies you need, are a powerful exploration of what’s really going on in any conversation you take part in.