Don’t be a jerk to your barista ‚Äî and other thoughts on frontline work | Adriann Negreros | TED Talk

How can you contribute to a culture that prioritizes kindness and respect for colleagues in all types of work? All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the “handbook of humanity” — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work.