Documentation Importance for Customer Support

Documentation is critical for customer support. Your team needs to have the documents and information required when it comes time to answer questions from customers or send a service request, so that your company can be prepared for every interaction with them.
At many companies, documentation includes not just text but also screenshots of processes as well as software configuration guides in order to help their teams find answers quickly and effectively on behalf of users who may need assistance remotely or even if they are unable contact your company at all!