Digital Transformation for Leaders: 05. Utilizing Your Data

In Digital Transformation for Leaders: 05. Utilizing Your Data, you will learn about Big Data and how to use it for your benefit. This includes learning about volume, velocity and variety, how to collect data, and how to arrange it. You will learn about using CRMs and data collection officers to collect and organize data, and why collecting data is important for all business departments. You’ll also learn how to use the data you collect to improve customer experience, how to track employee performance, and how to enhance customer service. This course is part of the Digital Transformation for Leaders series and is offered as a video combined with additional student resources available for download.