Difficult Conversations: How to Discuss What Matters Most | Douglas Stone, Bruce Patton, & Sheila Heen

Discover insights from the book Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen. In this course, you’ll learn techniques to navigate emotionally charged conversations with greater confidence and skill. The book includes tips on discussing the tough feelings beneath difficult conversations, grounding yourself when conversations challenge your identity, and more. This book is ideal for anyone who wants to improve their communication skills in challenging situations. After this course, you‚It’ll be prepared to apply your insights about effective communication to your life and career.