Difficult Conversations

Difficult conversations come in all shapes and sizes. It might be tackling an employee’s poor performance, breaking news of redundancies, or dealing with a sensitive personal issue affecting a member of staff – but whatever the issue, being able to approach tricky conversations with confidence is a crucial skill for all leaders and managers.
Combining powerful original drama with insight from leading workplace mediation experts, this course shows how to remove the fear factor from difficult conversations, employ a constructive approach and ensure you achieve the desired outcome.