Developing a Complaint Management Policy

How do you turn customer complaints into opportunities for growth and success? Begin by developing a solid company complaint policy. In this course, you’ll identify critical essentials for creating a policy. You’ll learn to set up a system to track and analyze complaints. Finally, you’ll define the training points and responsibilities for employees handling complaints. After this course, you’ll be ready to write or revamp your customer complaint policy, allowing you to thrive in today’s competitive marketplace.

This course is part of the Handling Complaints Pocketbook series, a series that provides tips and strategies for managing customer complaints.