Dealing with Diversity Complaints as an Organization

An organization must take specific actions once a complaint has been filed. All complaints must be taken seriously and dealt with in a professional manner.
It’s important to consider how the company may be perceived by different cultures and where those perceptions can come from. It is also critical that a diverse team reviews complaints for issues of cultural bias, so as not to cause any unnecessary harm or discord with their customers. This translates into understanding your own culture and understanding what kind of behavior you are modeling in order to prevent bad press surrounding diversity-related incidents from occurring in your organization.