Dealing with a Diffcult Customer

Understand your customer and their needs. Understanding the different reasons behind their behavior can help you understand what it is that they are feeling, which can be a good way to build empathy with them. Anger will usually have some sort of cause or motivation; if not, most likely an individual in a position of power has caused pain for the person experiencing anger. If this were true for your customer, then reaching out to figure out why could lead towards resolution and healing on both sides of the issue.