Customer Service: Sound Excited Already!

You probably won’t win a lot of business if you sound like you’d rather be getting your knee replaced than doing your job. This short course highlights the importance of enthusiasm in your interactions with customers, including those you interact with on the phone. You’ll actually get to see just how quickly you can remove all the energy from the room - and also how quickly you can create a vibrant and enjoyable environment. Hope you pick the ‘vibrant and enjoyable’ option!