Customer Service Responsibilities

Customer service is the way a company interacts with its customers. It includes all forms of customer contact, including sales and marketing, support services such as warranty or technical assistance, orders for goods and services that may be customized to meet individual requirements by request (e.g., online order), payment methods such as cash on delivery/credit card payments etcetera
organizations often provide standard customer care policies which are intended to answer most common inquiries from customers when trying to reach out about products or services offered in their particular industry. One example would be Amazon’s product return policy which outlines how they handle returns at their fulfillment centers.