Customer Service for Field Service Technicians

Our Customer Service for Field Service Technicians course provides best practices and tips on delivering quality customer service. In this course, we will explain why providing great customer service is as important to your job as your technical skills. We will also talk about customer expectations regarding professionalism, product knowledge, communication, responsiveness and more, as well as how to meet and exceed those expectations when you’re on service calls.

This course includes a video presentation, downloadable supplementary material for future reference and a post-assessment test to review your knowledge.