Customer Service Feedback: 01. Feedback Basics

Explore some of the most common and effective methods you can use to gather customer feedback and create more loyal customers with our Customer Service Feedback: 01. Feedback Basics course. In this course, we will cover the basics of getting customer service feedback including the importance of feedback, ways to gather it, who you should get feedback from and how to take action on the information you’ve gathered. We’ll also detail various customer service feedback strategies like focus groups, advisory panels, interviews, surveys and social media options and the pros and cons of each, so you can assess which technique is best suited to your company.

Included in this course, part of our Customer Service Feedback series, is a video presentation, downloadable supplementary material and a post-assessment online quiz to review your what you’ve learned.