Customer Service: 01. Service Quality Indicators

Our Customer Service: 01. Service Quality Indicators course provides a brief overview on service quality indicators and how to apply this system to your customers. In this course, we’ll provide a brief overview of Service Quality Indicators (SQIs) and explain how FedEx Corporation used this information to discover what their customers valued the most. We’ll also talk about Key Performance Indicators and provide examples of what your SQIs may be as a small retailer.

Part of our Customer Service series, this course includes a video presentation, downloadable supplementary material and a short quiz to test your knowledge.