Customer Relationship: Practicing Active Listening (GB)

In our busy world filled with distractions, being an active listener is more difficult than ever; however, you must listen closely to your customers in order to meet their needs. This course provides practical tools and methods to help you become an active listener in the workplace. By listening actively, you will be in a better position to understand your customers, communicate with them effectively, and gain their trust by knowing how to meet their needs. This interactive course module is part of our Customer Relationship series, which covers the 5 cornerstones of customer relations. The 15-minute interactive course includes short videos, engaging exercises, and downloadable resources for a complete learning experience.