Customer Journey Mapping: Revolutionise Experience and Loyalty

This ‘Customer Journey Mapping: Revolutionise Experience and Loyalty’ micro-learning module has been designed to help you gain actionable insights so you can improve your customer experience and gain sales.
Customer journey mapping takes away the element of unknown. By understanding your customer you can better cater to their needs and improve their interactions with your organisation. In this course, you’ll explore the customer journey model and how it can be used in process and strategy reviews, as well as to increase customer satisfaction.
Once this course is completed, you will have the skills you need to create a strong customer journey map and use it to improve your strategy and your customer’s experience with your organisation.