Customer Experience: How to Map Customer Journeys

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business. Who Is The Course For? This course is for anyone who would deals with, or manages a team who deal with customers Who is Nigel Greenwood? Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.