Customer Centricity: Understanding, Inspiring and Retaining Customers

Have you recently been excited to buy something or try a new service? What was it that grabbed your attention? It could’ve been a lot of things, but typically, when you are really energized about a purchase, that means that the company that you’re about to give money to did a great job of making the customer the focal point of product development and service processes. In this course, you will learn about customer focus and get tips on how to help customers get inspired to try out the latest products or services.