Crucial Conversations: Tools for Talking When Stakes Are High | Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

If you feel stuck – in a relationship, in your career, at home – chances are a crucial conversation is keeping you there. This New York Times bestseller will help you handle crucial conversations — conversations that occur when the stakes are high, emotions run strong, and opinions vary. With crucial conversations skills, you’ll be able to: prepare for high-stakes situations with a proven technique; transform anger and hurt feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive, not abrasive; improve nearly every professional and personal relationship; and yield major professional improvements in areas like productivity, quality, safety, diversity, and change management.