Critical Business Skills for Success: Measuring Operational Performance

Why is performance measurement so important to the health of an organization? How do the four dimensions of the “Balanced Scorecard” framework (financial performance, customer assessment, internal business process, and learning and growth) work independently and together? What is the “triple-bottom-line” approach, and how does it measure sustainable business performances? What does it take to succeed in business? Critical Business Skills for Success is a comprehensive guide to the five disciplines—strategy, operations, finance and accounting, organizational behavior, and marketing—that everyone needs to master in today’s marketplace. Bringing the MBA experience to you, this authoritative course demystifies the secrets of business and provides insights to help you achieve your goals.