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Every property manager has or will have to manage emergencies at their properties at some point in their careers including fires, floods, injuries, blackouts, and even active shooter situations. Most of us know this is true and hope that when that time comes, we and our staff and contractors will be able to effectively control the situation, do the right things in the right order, protect the residents, preserve the property, deal with the aftermath (including processing an insurance claim) and restore normal operations. Hope however, is not a plan.
In this first part of a two-part series on Emergency Management, IREM CPM® and Instructor Jeff Lapin will discuss how having a predetermined and rehearsed emergency plan for each property can reduce stress, demonstrate proper diligence, gain control of the situation, and do the right things in the proper order when all heck is breaking loose.
Part one in this series will be all about doing the hardest thing - getting started on your emergency plans. Jeff will walk attendees through a step-by-step process of thinking through what are the most likely emergencies at any given property, and then forming a logical plan, with the assistance of your team, for managing those emergencies.
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