Creating Valuable Customer Relationships

Discover practical strategies you can use to build meaningful rapport with clients in this instructive course for business and sales professionals. With the Creating Valuable Customer Relationships course, you’ll explore customer expectations and the basic elements for establishing rapport. you’ll also learn how to eliminate negative messages that can be a turn-off to customers and how to respond effectively to a range of client behaviors.

This course allows you to work section-by-section through the material at your desired pace. Downloadable student resources, links to supporting content, and audio narration provide a rich learning experience. Take the final online test to evaluate your comprehension of key course concepts and earn a certificate of completion.