Correcting Poor Telephone Etiquette

Correcting poor telephone etiquette are an ongoing training process for team members to understand their own behavior in the various situations of telephone etiquette. The first step is to make sure that every member of your staff understands how they can affect productivity and manage costs, as well as what behaviors will lead them down a successful path with any one call. This means you must create policies on the appropriate use of phones at work, which include setting up guidelines about when it’s okay to answer calls or pick up messages vs. using time wisely by doing other tasks such as organizing files or preparing reports.