Constructive Criticism During the Session

Good managers provide constructive criticism in a calm and collected manner. They are able to maintain eye contact with their co-workers, but not speak so loudly that they make their co-workers feel uncomfortable. Managers should also explain what point of view or opinion they have seen coming from their discussion as well as how they can improve this behavior in future interactions with customers. Finally, before closing the conversation, managers should ask for feedback on whether the co-worker feels comfortable speaking up again or if there are other concerns he or she would like to address moving forward.