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If the employee is not improving, then you need to take some drastic actions. Not only should they know what caused it and how it will be corrected with time but also why this action was necessary in order for them to achieve their goal. If there isn’t a clear reason given, then the mistake could’ve been made by an outside source that needs to be addressed as well (for example a customer complaint or product failure). It’s important for employees who are struggling keep perspective on what exactly went wrong so that corrective steps can happen immediately when needed instead of waiting until next review period.
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