Conflict Resolution

Improve your understanding of the causes and impact of negative conflict, and gain management and resolution strategies that lead to a more positive and productive work environment. While not all conflict is negative, unresolved conflict in the workplace can lead to lower productivity, decreased profits, and create a negative atmosphere at work. In this course, you’ll recognize what negative conflict is and explore the personal factors that can affect people’s response to conflicting situations. You’ll also learn about classic approaches to conflict resolution and discover new strategies to resolving conflicts.