Conflict De-Escalation Techniques for Face Covering Policies: Communicating with Difficult Customers

You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don’t want that to happen to you. This video will help you avoid any problems by offering a step-by-step process for talking with anyone who doesn’t want to follow your face covering policy. You’ll also see several examples of how not to talk to them, since those ones are a lot of fun to film.