Complaint Handling

This course has been developed to give you the knowledge, skills, and confidence to handle complaints and deal with them effectively.
It is likely you have had customer complaint training before or sat through other e-learning and classroom training courses, but consumer expectations have changed. So, this is not a text book answer on how to deal with complaints, instead, the course will give you a real world tool, which, if used correctly, will empower you to be proficient in handling complaints.