Communication Channels for Great Customer Service

How you communicate with customers greatly depends on the nature of your business. In this course, you’ll explore the common challenges associated with using technology in customer service. You’ll also explore how to use social media and choose the appropriate communication channel for effective customer service. By the end of this course, you’ll have valuable knowledge to drive the success of your business.

This course is part of the Customer Service Pocketbook series, a series that provides tools and techniques for ensuring the customer comes first.