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The major barrier to mutual interpersonal communication is our natural tendency to judge, to evaluate, to approve or disapprove, the statement of the other person. Often there is a difference between what we say and what we think we have said. This Obstacles to Effective Communication course features two scenarios, one showing what takes place when the communication is ineffective and how the situation can improve when the communication is effective.
Once the course is completed, you will have learnt the importance of clear and precise communication, preparation, and the use of questions for clarification. This course is one part of a 9 part Communication at Work Series aimed at all staff to enhance communication skills.
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