Communicating Negative Messages

Whether you’re in the workplace or away from the office, you must sometimes deliver bad news. This course provides tips and techniques to assist you in this task. We provide practical advice on such topics as identifying potential legal issues and how to avoid them, making use of both direct and indirect approaches to delivering negative messages, and strategies for refusing requests.

This course is designed to help you deliver bad news while maintaining goodwill, managing bad news within the workplace, and identifying how other cultures deal with these issues. The course comes complete with audio narration, examples and quizzes.
In order to obtain a course certificate for NASBA CPE credits, please email info-nasba@opensesame.com with the following information:
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Course type: (online self study course)