Clear Communication

Without clear communication, customers will get frustrated. They might not be able to hear what you are saying clearly, or get confused by what you are telling them. Miscommunications just waste time and annoy both you and the customer, so it’s important to be clear.

This course explains why clear communication is so important and how to steer customer interactions so they can be as efficient and effective as possible. You’ll learn how to warm up vocally to make sure customers understand you clearly.