Call Center Training: Skills of the Customer Service Representative

This Call Center Training: Skills of the Customer Service Representative course reviews the attributes needed to excel as a call center representative. In this course, we’ll provide tips on how to develop your knowledge and review the importance of paying attention to detail. We will also go through other key skills you need to be successful, including how to develop your emotional intelligence, take thorough notes, and stay organized yet flexible.

Part of our Call Center Training series, this course includes a video presentation, downloadable student material and a short quiz to assess your knowledge.