Call Center Training: Don’t Say This!

This Call Center Training: Don’t Say This! course reviews the types of things you should never say when you’re on a call with a customer. This course presents the 10 most common phrases that can create a negative experience with a customer and explains why these phrases can create a bad impression. We’ll also present alternatives you can use instead to have more successful calls.

Part of our Call Center Training series, this course includes a video presentation, downloadable student material for future reference and an online quiz to assess your knowledge.